Refund policy
Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be in the original packaging.
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Proof of purchase is required.
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products
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Clearance or final sale items
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Used or damaged items not caused by us
3. Return Process
To initiate a return, please contact us at support@yourdomain.com with your order number and reason for return.
We will provide return instructions after approval.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.